Front Dest Guest Service Agent

Seeking Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Help create a memorable stay for our guests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and local attractions/venues. 

Responsibilities include but not limited to:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients needs in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Liaise with our Maintenance staff

Skills

• Customer service attitude a must
• Excellent communication and organizational skills
• Must be able to work on your own and in a team environment
• Basic computer skills
• Be able to Type (creating, managing reservations on windows based reservation system)
• Be able to Google inquiries made by guests including directions to local attractions and venues. 

Pay: $17.00

 

Schedule:

• Must be willing to work holidays and events
• Must be flexible to work busy seaon - especially June to Sept. We cannot accomodate time off and vacation requests during this period. 
• Part time or full time
• Our shifts generally are 7am to 3pm, 3pm to 11pm. We will also have some 4 -6 hours swing shifts during the busy season, holidays and during events
• Interns welcom to apply. 

www.stayatmonterey.com